Privacy Policy

Ceenplay (“Ceenplay”, “we”, “our”, or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our websites, mobile games, applications, and related services, including Word Connect Puzzle and other Ceenplay mobile games.

By using our website, mobile games, or related services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information in the following ways.

1.1 Information You Provide to Us

When you visit our website or contact us, you may voluntarily provide information such as:

• Your name
• Email address
• Company name, if applicable
• Message content
• Other information you choose to send to us through contact forms, email, or other communication channels

We use this information to respond to your inquiries, provide support, communicate with you, and improve our services.

1.2 Information Collected When You Use Our Mobile Games

Our mobile games, including Word Connect Puzzle, are designed as casual puzzle games. We do not require users to create an account, log in, or provide a real name to play the game.

However, when you use our mobile games, certain information may be collected automatically by us or by third-party service providers, such as advertising, analytics, crash reporting, and platform service providers.

This information may include:

• Device information, such as device model, operating system version, language, country or region, and device settings
• App information, such as app version, gameplay activity, session duration, and in-app events
• Advertising identifiers, such as Google Advertising ID or similar identifiers
• IP address and approximate location derived from IP address
• Crash logs, diagnostics, performance data, and error reports
• Advertising interaction data, such as ad impressions, clicks, and ad performance

We do not use this information to directly identify you by name.

2. How We Use Information

We may use collected information for the following purposes:

• To provide, operate, and maintain our website, mobile games, and services
• To respond to your questions, messages, or support requests
• To improve game performance, gameplay experience, and service quality
• To detect, prevent, and fix technical issues, crashes, bugs, and security problems
• To analyze usage trends and understand how users interact with our games
• To show, measure, and improve advertisements
• To prevent fraud, abuse, invalid traffic, and other harmful activity
• To comply with legal obligations and platform requirements

3. Advertising and Third-Party Services

Our mobile games may display advertisements. To support free gameplay, we may work with third-party advertising networks and service providers.

These third-party providers may collect and process certain information from your device, including advertising identifiers, device information, app activity, approximate location, and ad interaction data, in order to provide, personalize, measure, and improve advertisements.

Our mobile games may use services such as:

• Google AdMob
• Google Play services
• Firebase or similar analytics and crash reporting tools
• Other advertising, analytics, attribution, or mediation partners, depending on the app version and distribution channel

These third-party services process information according to their own privacy policies. We encourage you to review the privacy policies of the third-party services used in the app.

4. Cookies and Website Technologies

When you visit our website, we may use cookies or similar technologies to operate the website, improve user experience, analyze website traffic, and understand how visitors use our pages.

You may control or disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

5. Data Sharing

We do not sell your personal information.

We may share information in the following limited circumstances:

• With service providers that help us operate our website, mobile games, advertisements, analytics, crash reporting, hosting, and support services
• With advertising partners to show and measure advertisements
• With platform providers such as Google Play services, where required for app operation, security, analytics, or advertising
• When required by law, regulation, legal process, or government request
• To protect the rights, property, safety, and security of Ceenplay, our users, or others
• In connection with a business transfer, such as a merger, acquisition, restructuring, or sale of assets

6. Data Retention

We retain information only for as long as necessary to provide our services, support business operations, comply with legal obligations, resolve disputes, prevent fraud or abuse, and enforce our agreements.

Information collected by third-party services is retained according to the privacy policies and retention practices of those third-party providers.

7. Data Security

We take reasonable technical and organizational measures to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.

8. Children’s Privacy

Our mobile games and services are not directed to children. Word Connect Puzzle is intended for users aged 18 and older on Google Play.

We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us at publishing@ceenplay.com. If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete such information.

9. Your Choices and Rights

Depending on your country or region, you may have rights regarding your personal information, such as the right to access, correct, delete, or object to certain processing of your information.

You may contact us at publishing@ceenplay.com to request assistance regarding your privacy rights.

You may also control advertising personalization through your device settings, Google account settings, or other platform privacy controls.

10. International Data Processing

Our services may be operated from and processed in different countries or regions. By using our website, mobile games, or services, you understand that your information may be processed in countries or regions where privacy laws may differ from those in your location.

11. Links to Other Websites

Our website or mobile games may contain links to third-party websites, services, advertisements, or content. We are not responsible for the privacy practices, content, or policies of third-party websites or services.

We encourage you to review the privacy policies of any third-party services you visit or use.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page.

Your continued use of our website, mobile games, or services after any changes means that you accept the updated Privacy Policy.

13. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or our privacy practices, you may contact us at:

Ceenplay
Email: publishing@ceenplay.com
Website: https://www.ceenplay.com